We are a small family company. We author and publish the calendars and books ourselves. So, when you call us either Lahni or Ralph will pick up the phone. If you get a voice mail please leave a detailed message, with your name, and we will call you back. Call us at 707-694-8951. You can also email us at sales.planetarycalendar@gmail.comIf you ordered on Amazon.com you need to contact their customer service because we have no record of that.